Found Description
Job Description
The responsibilities of the Support Engineer are as follows:
• Contribute to the handling and resolution of incidents.
• Contribute to the support of the RUN N2/N3 team and to the resolution of incidents/problems related to production.
• Contribute to the analysis of incidents by the IT RUN team, and recommend the actions to be implemented depending on the incident reported.
• Contribute to the implementation of developments to resolve the incident.
• Contributing to the unit tests and writing the documentation relating to the changes made before going into production.
• Contribute to the respect of commitments/SLA's
• Contribute to the respect of commitments in terms of deadlines and quality of provided work
• Contribute to compliance with standards specific to the activity
• ...