Support Engineer - Level 2

This position maintains and develops the software components that form the core of the Smile Digital Health product. This includes the storage layer, management tools, interface and integration components, and deployment infrastructure. This position works closely with all areas of the business to gather product requirements and design, implement and test components of the system. This position will include after-hours support and will also require a 24-hour on-call rotation for Tier 2 issue support.

Responsibilities

• Analyzing and evaluating requirements and proposing high level design and technical solutions to issues that arise from internal and external customer issues.
• Analyzing solutions to ensure that they will be interoperable, performant and maintainable.
• Working with Tier1 support team to diagnose and correct issues raised in customer incidents.
• Collaborating with coredev and client solutions teams to ensure any fixes...