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SUPPORT ENGINEER

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Katowice, Silesian Voivodeship, Poland Full-time July 14, 2026

Found Description

  • Act as the first point of contact for incidents and service requests related to Data and AI Foundations.
  • Perform incident qualification, impact analysis, and prioritization.
  • Execute standard operational actions and known procedures.
  • Ensure timely communication with users and stakeholders.
  • Escalate incidents to L2 or L3 according to defined processes.
  • Maintain accurate incident tracking and reporting.
  • Contribute to continuous improvement of support processes.
  • Motivizer Benefits Platform to choose and manage all your benefits in one place. You receive a budget (550 PLN monthly). You can choose medical care package, meal tickets, sports cards (we have Multisport and on preferential terms, we have membership cards to one of the most popular Gyms), cinema tickets, shop vouchers, discounts and many more.
  • Language Courses – you'll have access to a multi-language learning platform enabling you to pr...
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