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**What you ́ll do...**- As a member of the Intelligent Operations team, you will be responsible for: _L1 Support, monitoring of the performance and other proactive thresholds for the Oracle SSC CustomersThis includes, but is not limited to:- Monitor Oracle Cloud Management Dashboards for OCI customers.
- Acknowledge alerts and inform customers of critical issues.Partnering with our SSC teams to provide solutions to customers**What You'll Bring**- Technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA Or functional degree + technical higher degree- Understanding of alerts and support lifecycle events- Outstanding analytical skills- Customer service skills- Multitasking skills Bilingual in English and SpanishAs a member of the Advance Customer Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.This in...