Support Engineer IV, Amazon Payment Products

As a Support Engineer IV, you will be responsible for providing technical leadership within your team, setting the standard for operational excellence and driving the resolution of complex support challenges. You will work autonomously, identifying opportunities to improve team operations and deconstructing difficult problems into straightforward, actionable solutions. You will consider the long-term implications of support mechanisms, processes, and tools you develop, ensuring they are scalable and drive team efficiency. You will be a trusted technical point of contact for engineers within your team as well as stakeholders in partner groups, participating in the strategic direction of the team and influencing growth through mentoring, onboarding, and hiring.

Key job responsibilities
- Lead and execute operational best practices and provide technical direction to others
- Act as the technical point of contact within your area of expertise for team engineers and stake...