Found Description
Role Description
The Customer Support Engineer will work within the Clinisys Customer Support environment reviewing and resolving incidents as logged by Clinisys customers within Service Level Agreement timescales as directed by the Support Manager to satisfy the customer and business requirements.
Permanent role, five‑day week from 08:00 to 18:00 with breakfast and lunch breaks. Shifts are required to cover our 24/7 operations. This is an office job in Orihuela (Alicante), Spain, with the possibility to work from home if required.
Responsibilities
- To understand, comply and develop with customer and Clinisys procedures, working practices and directives in a timely manner.
- Contribute to the development of product software.
- To understand the customers’ short and long term strategies, advise and assist with Clinisys products to facilitate these needs.
- To partake in the service desk shifts as required.
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