Support Engineer, Engineering (Ges)

1+ years of software development, or 1+ years of technical support experience
- Experience troubleshooting and debugging technical systems
**About the GEIST Team**:
Key job responsibilities
Job responsibilities
- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
- Work on operations and maintenance driven coding projects, primarily in Java and C++
- Software deployment support in staging and production environments
- Develop tools to aid operations and maintenance
- System and Support status reporting
- Ownership of one or more Digital products or components
- Customer notification and workflow coordination and follow-up to maintain service level agreements
- Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill sets
A day in the life
Key job responsibi...