Support Engineer (Copier, Network, Service) JAC

RESPONSIBILITIES

1) Administrative Functions

. Support the Service Manager in preparation of weekly and monthly service reports.

. Process meter billing and ensure accurate updates in the CRM system.

. Collaborate with the Customer Service Team to ensure smooth and efficient daily service operations when required.

. Maintain proper documentation and service records for audit and tracking purposes.

2) Technical Functions

. Assist in the installation, setup, and configuration of copiers/ multifunction printers(MFPs) and smart office solutions.

. Attend to on-site service calls and urgent breakdowns, ensuring timely resolution.

. Support engineers in troubleshooting hardware issues (machines, networking, peripherals) and software-related problems (drivers, system integration, workflow solutions).

. Assist in deploying and troubleshooting smart enterprise solutions such as document manage...