Support engineer (cloud)

General Support Engineer – L1
Role Overvie w The L1 Support Engineer serves as the first line of support for analytics users and stakeholders across the platform. This role focuses on user-facing support, issue triage, documentation, and structured escalation to senior technical teams. It is an excellent entry-level opportunity for individuals who combine strong foundational analytical skills with a genuine passion for customer service, and who are eager to grow within a fast-paced analytics environment
. Key Responsibiliti es Provide first-level technical support to platform stakeholders and dashboard use rs Respond promptly to support requests and troubleshoot common issu es Triage and escalate complex technical issues to senior enginee rs Create and maintain support documentation, FAQs, and knowledge base articl es Track support tickets and maintain organized issue tracki ng Gather requirements for new dashboard requests and feature enhancemen ts Conduct training sessions and ...