Support Engineer

MoEngage Inc.

bengaluru, karnataka, India Full-time June 20, 2026

Found Description

Responsibilities:

Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment

Communicating effectively (both verbal and written) with our customers and internal stakeholders

Customer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time

Adding recurring issues to knowledge base articles or FAQs to minimize the turnaround time on closing support tickets

Give constant and constructive feedback to team leads , product and engineering team to improve customer experience and suggest process improvements.

Problem solving, having a natural curiosity and demonstrating the ability to learn rapidly

Communicating well with different audiences (developers, technical and non-technical users)

Should be flexible to work in 24*7 shifts based on business requirements, including night shifts on monthly r...

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