Found Description
About This Role
Audible is looking for a dynamic and motivated Support Engineer to join a growing team. The role focuses on supporting Audible’s services, platforms, and unique Activate Caring culture while leveraging communication, technical, and problem‑solving skills to impact millions of customers worldwide.
Responsibilities
- Become a subject matter expert on one or more services
- Provide support activities and regularly work with development teams to establish and improve service support
- Operate with guidance from management and aggressively drive issues to resolution
- Understand the business logic and architecture of supported services to resolve undocumented trouble tickets
- Read and understand complex application code and make approved code fixes to resolve support issues
- Provide mentoring, training, documentation, and tools to other Support Engineers
- Contribute to the creation and i...