Support Engineer 2 - Supply Chain Planning

Blue Yonder's Planning ASRE Team
Scope of Work:
Blue Yonder is undergoing tremendous SAAS/DevOps transformation and this is a very exciting time to join our team!
The Support Engineer will be responsible to work with global Product Development, functional & technical teams under various customer engagements to gather and understand the technical / functional reported issues/problems and drive towards solutions and fixes.
Individual will work with regional customers/stakeholders to rollout, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction.
The Support Engineer will support our SaaS customers on Azure environment, and provide Solution/Product support to our customers.
What you'll do:
- Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases
- Understand and tr...