Support Engineer 2 (Supply Chain Planning)

What you'll do:- Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases- Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in BY Planning Solution Operate Team- Provide advice to BY partners and customers regarding industry best practices and process methodology- Document learnings and create knowledge articles for repeated cases- Bring in new ideas for automation, re-use and service improvements- Understand the SaaS offering, features and functionality deployed for a given customer.
- Work closely with the BY Planning SCPO Solution Experts for complex issue resolution including Product Development- Continuous learning on latest BY Planning Solutions.What we are looking for:Industry experience:- 3+ years of Supply chain planning domain experience- 3+ years of experience in the Software/SaaS industry- Technical experience with BY products pre...