Scope:
Core responsibilities is required to:- Provide excellent customer experience and solution support to BY customers with end-to-end ownership, proactive and innovative approach Plan and execute implementation of high service quality through continuous improvements in the operational processes by regular tracking of operational metrics and leveraging lean methodology, automation etc. Own Tier 2/3 customer solution as required, enhances solution stability and service quality eventually enabling increase in customer satisfaction, consumption and adoption of the service Consistently demonstrate customer centricity and relentless attitude to innovate through positive teamwork beyond his/her team Build and demonstrate high competency in product and domain, Azure & relevant tools and technologies, solution architecture etc. Our current technical environment:
Webservers IIS, Tomcat Cloud Arc...