Found Description
This position is required to:
- provide excellent customer experience and solution support to Blue Yonder customers with ownership
- passionately collaborates and engages within and beyond his/her team with empathy
- builds and demonstrates basic competency in Azure & relevant tools and technologies, product and domain, solution architecture etc.
- consitently demonstrates customer centricity and relentless attitude to innovate through team work
- add value by developing knowledge article as well as working on operational improvements
a) Seamless Application Support to Blue Yonder Customers
- Delivers excellent customer experience by resolving customer issues mostly of moderate complexity.
-Displays end-to-end ownership.
- Resolves internal alert cases generated by Blue Yonder internal tools
- Actively engages in application health monitoring using M&D tools
- Attends case quality training and ensures adherence to SLA/SLO and qua...