Found Description
Shape the future of customer support as a Support Enablement Lead at Okta. This role focuses on creating engaging training and enablement programs for the Support organization.
As a key member of the Customer First Enablement team, you will bring your experience to drive innovation in training methods and programs. Your role includes collaborating with various teams, validating needs, and equipping support engineers with vital knowledge and skills. Your contributions will help streamline operations and enhance support delivery, driving customer satisfaction to new heights.
Key Responsibilities:
• Communicate effectively with stakeholders on enablement programs
• Design and deliver training that enhances Support Engineer capabilities
• Analyze data to inform future program initiatives
• Collaborate with Enablement staff on content creation
• Engage with teams to refine program results
Requirements:
• Minimum 5 years in support role or enablement
• Proven pr...
As a key member of the Customer First Enablement team, you will bring your experience to drive innovation in training methods and programs. Your role includes collaborating with various teams, validating needs, and equipping support engineers with vital knowledge and skills. Your contributions will help streamline operations and enhance support delivery, driving customer satisfaction to new heights.
Key Responsibilities:
• Communicate effectively with stakeholders on enablement programs
• Design and deliver training that enhances Support Engineer capabilities
• Analyze data to inform future program initiatives
• Collaborate with Enablement staff on content creation
• Engage with teams to refine program results
Requirements:
• Minimum 5 years in support role or enablement
• Proven pr...