Found Description
Key Focus Areas
- IT Service Delivery | IT Operations | ITSM (ITIL) | Continuous Improvement
- Application Support | L1/L2 Support | CRM (Salesforce) | ERP (Oracle Fusion)
Global healthcare retailer with a complex multi-site IT environment.
Responsibilities
- Ensure the availability and quality of IT Service Support for 2,000+ users, 700+ shops, the headquarters, and the warehouse by managing Level 1 and Level 2 incidents, problems, and requests related to all key digital solutions:
- Front Office Applications: Salesforce, xStore, and other in-house tools.
- Back Office Applications: Oracle Fusion, Oracle Apex, LEA, and other internal systems.
- Digital Workplace: printing, OS, telephony, servers, and communications.
- Reporting & Business Intelligence tools.
- Act as a key enabler in the deployment and stabilization of both IT and business operations projects.
- Serve as t...
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