Found Description
Cape Town, South Africa | Posted on 08/06/2026
Location: Cape Town | Work Type: Hybrid (3 days in office) | Job ID: J
About our client
This award winning software company has offices in the US, UK and South Africa. You will join a talented team of curious, creative and driven individuals who are dedicated to empowering organisations to overcome various business challenges using their cloud-based product. Diversity and inclusion is at the core of this company's collaborative environment.
What you will be doing
- Resolve complex, high-impact incidents while serving as a senior escalation point for critical, time-sensitive issues.
- Provide consultative guidance on product architecture and best practices to act as a trusted advisor to customers.
- Champion customer feedback to internal teams and proactively mitigate risks to adoption and long-term retention.
- En...