Found Description
Responsibilities
- Analyze incoming requests and discern core requirements
- Mediate conflicts, de-escalate tensions, and align competing priorities using data-driven negotiation
- Act as the central liaison between Customer Support, Product, and Engineering
- Translate complex technical jargon into clear, user-friendly language for customers
- Monitor the progress of escalated tickets, ensuring alignment with service expectations
Requirements
- 2+ years in a hybrid role combining Business Analysis, Technical Support, or Customer Success within a software or technology environment
- Exceptional ability to handle friction and pushback from internal teams
- Exceptional ability to read between the lines of customer and internal complaints
- Proven ability to manage multiple moving parts, follow up relentlessly, and lead by influence across different departments
- Hands...