Found Description
About the Role
We’re looking for a hands-on, process-driven individual to own support operations for both
our partners (astrologers) and users on the Astrotalk platform. You’ll ensure timely, high-
quality resolution of queries and complaints, build scalable support processes, and act as
the bridge between the ground and internal teams. This is a critical role that directly impacts
partner satisfaction and user trust.
What You’ll Do
- Own end-to-end support operations for partners and users — across chat, call, and
ticket-based channels
- Build and maintain SOPs, escalation frameworks, and response playbooks for
common and edge-case scenarios
- Monitor support metrics — response times, resolution rates, CSAT, escalation rates
— and drive continuous improvement
- Identify recurring issues and work with product, ops, and partner ...