Found Description
Job Title: Tier 2 Customer Support Associate (BPO)
Job Description:
We are hiring for a Tier 2 Customer Support Associate role to provide high-quality customer support through calls, emails, and chat. The candidate will be responsible for resolving customer issues, handling recruitment-related queries, guiding users on self-service portals, and ensuring SLA and quality compliance.
Key Responsibilities:
- Handle inbound/outbound calls, emails, and chat support
- Resolve customer queries and provide Tier 2 support
- Assist candidates with recruitment-related concerns (freshers & rehires)
- Guide users on portals and system navigation
- Follow escalation procedures for unresolved cases
- Maintain accurate documentation and system updates
- Ensure SLA adherence, quality standards, and GDPR compliance
Required Skills: