Support Analyst - Tier 1

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Snapshot of Your Role

As a Support Analyst – Tier 1, you will be the first point of contact for our clients, delivering outstanding customer support across phone and email channels. You will troubleshoot system issues, provide technical assistance, and deliver effective communication while ensuring an exceptional customer experience.

• Provide high-quality customer support to software clients via phone and email
• Troubleshoot and resolve technical software issues
• Lead troubleshooting conference calls with clients
• Log and document all interactions in the Customer Support Ticket Tracking System
• Communicate effectively with clients, internal teams, and partners
• Escalate unresol...