Found Description
Join Mirvac’s Digital team and play a key role in delivering seamless, high-quality technology support across the business. This is an 8-month fixed-term opportunity within a fast-paced, collaborative service desk environment.
About the role
As a Support Analyst, you’ll provide hands-on technical support to end users, ensuring issues are resolved quickly and effectively while delivering an exceptional customer experience. Working within an agile team, you’ll support both office-based and remote employees across a range of technologies and platforms.
Key responsibilities
- Deliver end-to-end support for incidents, service requests and problem management
- Provide face-to-face and remote support across offices, including floor walks
- Troubleshoot hardware, software, AV and desktop issues
- Manage user access, identity and permissions in line with policy
- Maintain accurate and timely updates through the ITSM system<...