Support Analyst (Guadalajara)

Support Analyst
The Technical Support Analyst serves as a key customer contact for troubleshooting technical issues, analyzing complex systems, and providing accurate and timely resolutions to ensure customer satisfaction and operational success. The Technical Support Analyst provides highly specialized technical support to customers by leveraging in-depth industry knowledge and expertise in Fortra's solutions. This role involves diagnosing issues, performing comprehensive system analysis, and collaborating with internal teams to resolve customer‐reported problems.
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
2+ years of experience in technical support, system analysis, or a related role, with a focus on software troubleshooting.
Strong understanding of system configurations, software testing, and troubleshooting methodologies.
Proficiency in diagnosing complex technical i...