Found Description
Responsibilities
- Analyze client cases by cross-referencing several data points (auto policy, mobile app account, Ajusto portal) and assessing whether a correction is required.
- Document the analysis and support the Client Relations and Technical Support teams in resolving cases by sending a clear diagnosis and a recommended solution.
- Identify recurring issues from client cases and work with BI teams to assess the scope of a situation and identify potentially affected clients.
- Help write and update procedures to prevent future data errors and reduce the Ajusto program’s operational debt.
- Make sure responses to clients are consistent.
- Collaborate with several teams (Client Relations, Performance, Operations, Complaints) and help align practices and understanding of the Ajusto discount.
- Maintain and update the Ajusto exception procedures and ensure decisions are consistent, fair and in line with the spirit of...