Found Description
We enjoy what we do, and we are committed to improving moviegoers' cinema experience. If you live in Mexico City, join us as a Helpdesk Support Specialist. Key Responsibilities
- Investigating and resolving problems that arise with our software at a 1st level
- Investigating and determining issues not concerning Vista such as hardware malfunctions, OS problems, and network connectivity that arise at a 1st level
- Using SQL Server and SQL statements to assist with problem solving
- Escalating problems with the proper parties when it cannot be easily resolved during 1st level troubleshooting – this includes opening support tickets with 2nd level support with all necessary logs and supporting information
- Strong client-facing skills
- Solid task management and understanding of assigned priorities
- Excellent written and verbal communication skills and excellent command of the English language