Found Description
Responsibilities
- Conduct on‑site visits and showroom demonstrations for walk‑in visitors and prospective clients, clearly explaining robot features, capabilities, and use cases.
- Build rapport with potential and existing clients through confident, friendly, and professional communication.
- Lead on‑site robot deployment, SLAM mapping, navigation setup, and commissioning at client locations.
- Train client staff on robot operation, basic troubleshooting, and day‑to‑day use during and after deployment.
- Answer customer support tickets via chat and call, providing timely and accurate resolutions to technical queries.
- Conduct online support meetings with customers to remotely diagnose, troubleshoot, and resolve issues.
- Perform basic hardware repairs and maintenance on robots, escalating complex hardware faults where necessary.
- Record unboxing, demo, and technical videos for marketing, customer onboarding,...