Found Description
Position: Support Agent
Company: Survalent | Type: Full-time
If you’re passionate about delivering top-notch customer service and are looking to expand your technical skills, then we have the right opportunity for you! Survalent is a software company that provides advanced distribution systems to the utility and energy industry. We are looking for a Technical Support Agent that will provide first level support to customers who are experiencing difficulties with the Survalent ADMS solution platform. If you are excited to launch your career in a rapidly expanding and evolving industry, we want to hear from you.
What You’ll be Doing:
- Manage support cases from start to finish by providing advice and assistance via email or phone
- Advise and assist to solve problems related to Survalent software, or escalate to the appropriate personnel.
- Provide remote support services to customers for software configuration, software upgrad...