Support Administrator México

Key ResponsibilitiesTicket Management: Receive, triage, and manage incoming support requests via email, chat, or ticketing system, ensuring timely and accurate resolution.System Administration: Manage user accounts, permissions, and access levels on internal platforms such as Google Workspace, Microsoft 365, Slack, and CRM systems.Troubleshooting: Provide Tier1 technical and administrative support, identify, troubleshoot, and resolve issues, and escalated complex problems to engineering or management teams.Documentation: Create, update, and maintain internal knowledge‐base articles, standard operating procedures, and user guides.Data & Reporting: Maintain accurate records of support interactions and generate regular reports on support metrics, response times, and common issues.Process Improvement: Identify bottlenecks in current support processes and suggest actionable improvements to increase efficiency.Skills and ExperienceMinimum 2 years of experience in a support administration,...