Supply Chain Manager – Control Tower

Responsibilities

• The Control Tower is responsible for managing KPIs related to the customer service cycle, starting from the BU business plan and spanning CRM, manufacturing operations, fulfillment, delivery and reverse logistics across all sales channels (B2B, B2B2B, B2C and B2G).
• Work in alignment with BUs, other CoEs and Strategic Architects to implement the planned strategy and lead a team composed of analysts, assistants and specialists.
• Implement, evolve and manage the Control Tower.
• Ensure end-to-end visibility of the customer service cycle, coordinating decision‑making across departments, anticipating risks and ensuring compliance with service levels, costs and operational efficiency.
• Through the Supply Chain Control Tower, ensure end-to-end visibility of material, order and information flows.
• Establish processes and real‑time monitoring of key supply‑chain indicators by implementing daily operational ceremonies t...