Supply Chain Excellence & Customer Care Manager

Position: Supply Chain Excellence & Customer Care Manager
Reporting to: Supply Chain Head, Philippines
Location: Philippines

Job Purpose

Lead the processes of Order to Serve, warehousing and distribution ensuring complete alignment with the expectations of the business, our customers and adherence to internal policies and established budget. This position is critical in achieving our vision of being the preferred business partner for our clients.

Reporting Line

The position reports directly to the PH CHC Supply Chain Head and is located in the Philippines.

Key Tasks And Accountabilities

• Ensure the inbound process is performed correctly (KPI: Lead Time of entry)
• Manage order processing including order taking, acceptance and delivery generation (KPI: Dispatch Rate / Order Cycle Time)
• Conduct picking, packing and distribution in a timely manner (KPI: OTIF / Order Cycle Time)
• Manage 3PL ...