Supply Chain Customer Experience Agent

Temporary 12‑Month Contract

We are looking for an experienced professional fluent in French, Spanish, and English to represent our values in front of our customers.

Responsibilities

• Oversee customer orders, including order entry, order status, document creation, order release, shipment tracking, and document management.
• Regularly update customers and internal stakeholders on order status and any issues.
• Handle customer inquiries, process returns, and claims to resolve customer issues promptly.
• Identify potential obstacles in the fulfillment process, work with stakeholders to take corrective action, and use root‑cause analysis to understand key drivers of order failure in support of continuous improvement.
• Understand customer expectations and translate the voice of the customer for internal stakeholders.
• Produce and maintain reports presenting and analyzing key performance indicators. Support the p...