Supervisory Team Lead, Software Support

Tyler Technologies, the country’s premier provider of eGovernment solutions, is looking for a Supervisory Team Lead. The ideal candidate will be responsible for overseeing daily operations, ensuring productivity targets are met, fostering a positive team environment, and acting as the primary liaison between team members and management.

The Support Services – Supervisory Team Lead position is a full-time opportunity.In addition to technical and troubleshooting skills, this position will require performance at the highest level in the areas of team management, customer service and communication.

Responsibilities

Day-to-Day:

• Supervise multiple direct reports in a team-oriented environment, ensuring that team members are following proper procedures, best practices, and quality work while meeting identified SLAs.
• Analyzing team bandwidth and helping identify opportunities for customer self-service, process improvements, ident...