Supervisory Team Lead - Manila

Software Support

Bonifacio Global City, Philippines

Salary: PHP 926,790 Annually

The Software Support Representative will provide software support for Tyler clients in the use, functionality, and understanding of our products. The Software Support Representative ensures the timely resolution of easy-to-moderate client software issues through data analysis, functionality troubleshooting, and coordinated team testing, using multiple development tools and other available tools.

This is a hybrid role. Mondays and Fridays may be remote; Tuesdays, Wednesdays, and Thursdays are required in the office.

Responsibilities

• The Software Support Representative must be able to:
• Communicate professionally, clearly, and appropriately with clients and coworkers.
• Determine the urgency of issues for each client and their placement in the prioritization of issues for their entire group of assigned clients.
• Solve pro...