Found Description
**DUTIES AND RESPONSIBILITIES**The duties and responsibilities of this position consists of, but are not limited to, the following:- Leverage operations dashboards and internal analytics to understand areas of service excellence & service gaps, and work with teams on actions to address identified gaps- Utilize continuous improvement methodology in management of KPIs for the service delivery team- Serve as the key customer contact for Service Delivery (Operational) needs- Lead direct reports by providing regular feedback, coaching, and guidance based on performance, dashboards, and Personal Development Plans- Ensure assigned team-members have a solid understanding of customer business objectives and the plans to attain those objectives- Maintain and utilize Account Specific Onboarding for new team members**QUALIFICATIONS**Required:- Bachelor's degree from an accredited college or university- Minimum 3 years of experience in operations and/or customer/client service facing role- Exper...