Supervisor – Service Center

Job Description

PRIMARY RESPONSIBILITIES: Guest Service: The Service Center Supervisor is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls. The Service Center Supervisor must ensure that all tasks performed are procedurally correct, timely and of a consistently quality. The Service Center Supervisor must ensure that through personal presentation, telephone manner, effective and efficient work practices and guest service standards, that guests and callers first impression of Hotel is a lasting one of genuine warmth and friendliness and of high standards.

Main Duties

• Organization: She/he will ensure that Operator Room is perfectly tidy at any time.
• Telephone transfers: The Service Center Supervisor will be attentive to all guest requests and will ensure his/her entire satisfaction with the service provided. She/he will ensure to transfer a call to the right person, h...