Supervisor-Operations (Tulum)

Job Number: ********Job Category: Rooms & Guest Services OperationsLocation: Moxy Tulum, Av Coba Sur, Tulum, Quintana Roo, Mexico, *****Schedule: Full TimePosition Type: Non-ManagementResponsibilitiesComplete designated cashier and closing reports in the computer system.Review shift logs/daily memo books and document pertinent information.Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems.Process all guest check‐ins by confirming reservations, verifying guest identity, requesting form of payment, assigning room, activating and issuing room key.Sell a room/accommodation to guests without reservations based on availability.Ensure rates match market codes and document any exceptions.Ensure checks from outlets are scanned and charged to room.Assist management in training, evaluating, counseling, disciplining, motivating, and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open D...