Supervisor, NA Technical Delivery

Job Overview

Iron Mountain is seeking a skilled Technical Delivery Lead Supervisor to join our Digital Solutions team. In this role, you will be responsible for overseeing a team of Technical Delivery Leads, driving the successful implementation of customer digital solutions, managing project escalations, and aligning technical delivery with customer requirements and business goals.

Responsibilities

• Team Leadership & Coaching: Guide, mentor, and supervise a team of Technical Delivery Leads while managing resource utilization, billable metrics, and individual performance development.
• Technical Solution Design: Translate complex business requirements into detailed design documents and system functional diagrams across Enterprise Content Management, capture, and cloud platforms.
• Agile Delivery Management: Oversee product roadmap execution using Agile frameworks—managing backlogs, epics, release plans, and Level of Effort estimations wi...