Found Description
Meet the team:
You will be part of the Global IT Operations Center (GITOC) and Integrated Operations Center (IOC), a high-impact organization responsible for maintaining the stability, availability, and performance of Dexcom’s critical IT services worldwide. The team operates at the forefront of monitoring, incident response, and service coordination across infrastructure, applications, and network domains. As an IOC Supervisor, you will play a key leadership role in ensuring seamless operations, driving rapid incident resolution, and enabling continuous improvement to support Dexcom’s global operations.
Where you come in:
- You lead day-to-day IOC and GITOC operations, ensuring continuous monitoring and proactive detection of system, application, and infrastructure issues.
- You ensure timely triage, escalation, and resolution of incidents in alignment with defined SLAs and priorities.
- You act as the primary escalation point for high-p...