Supervisor De Reparaciones (Cancún)

Customer Relationship Management
Accountable for customer satisfaction through quality of service and precise communication
Accountable for equipment safety and performance
Accountable for selling service repairs
Accountable for the sales lead volume, quality, and further processing of sales leads
Accountable for resolving customer service quality complaints
Accountable for resolving customers invoicing complaints related to maintenance operations
Service Operations
Accountable for the end-users, the sites and the technicians safety
Accountable for the delivery of service according to the service contract requirements, the time limits, the KONE quality standards and the local regulations
Accountable for the control of the field operations costs and CMII
Accountable for callouts and service repairs sales
Responsible for proximity stock content & value
Accountable for managing the third party inspections visits and follow-up actions<...