Supervisor De Customer Care

First Advantage is looking for a customer service representative to join our team in our Mexican office.This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
**Responsibilities**:- ** Manage inbound customer communications**:- ** Consult on customer success** - Advise customers on how to successfully leverage the product/service based on their unique needs.
- ** Maintain working product knowledge** - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- ** Track interactions in CRM** - Record customers interactions in internal system for cross-functional awareness and relationship development.
**Requirements**:- Bachelor's degree or equivalent- 1-2 years of proven experience in supporting client success- Excellent written and verbal communication skills- Ability to address complaints and issues with effective solutions and a positive a...