Found Description
Job Description
As the Supervisor - Customer Service, you will supervise a staff of customer service representatives that respond to requests from customers by telephone, walk‑ins, or e‑mail and manage the daily workload to ensure required service volume and quality levels are attained.
Responsibilities- Ensure standard processes and procedures for buying, PO completion, branch & supplier communication, and other areas impacting buying activities
- Monitor buying activity on a day‑to‑day basis to identify opportunities to improve working capital/service performance, training, and best‑practice sharing; investigate and resolve why buying activities outside of system parameters are taking place
- Ensure process group is sourcing, editing, pricing and expediting within the company and contractual guidelines
- Review/distribute all incoming orders (spot buy/replenishment) providing sourcing guidance as needed
- Follow up in re...