Supervisor, Customer Service – Order Management

Responsibilities

• Lead and support a team responsible for global order management and customer service.
• Monitor team performance.
• Conduct quality reviews to ensure adherence to service and process standards.
• Provide coaching, feedback, and development opportunities to team members.
• Collaborate with internal departments to resolve operational issues and improve processes.
• Drive continuous improvement initiatives to enhance efficiency and customer satisfaction.
• Ensure accurate documentation and reporting of team activities and performance metrics.
• Act as a point of escalation for complex or urgent customer issues.
• Foster a collaborative and inclusive team culture.
• Conduct training for new hires.
• Conduct initial-level interviews and participate in the hiring process.
• Conduct training sessions to onboard new hires and upskill existing team members.