Supervisor, CRM System - Salesforce (Ottawa)

Supervisor, CRM System – Salesforce

Job Summary

This role leads functional requirements for Salesforce and related enterprise applications, delivering reliable solutions through design, analysis, testing and deployment.

Major Responsibilities

• Provide functional expertise in Salesforce configuration and maintenance; troubleshoot and monitor system performance.
• Maintain knowledge of application landscape and partner with technical staff to improve usage.
• Identify opportunities to enhance application functionality and collaborate with stakeholders on action plans.
• Design Salesforce processes, scenarios, workflows and use cases; obtain approval.
• Oversee day‑to‑day activities, ensuring issues are escalated to appropriate personnel.
• Mentor colleagues on best practices; identify skill gaps and recommend training.
• Manage staff development, performance, and administration of collective agreements. <...