Supervisor Complaints

5 years’ experience in a regulatory or legal environment, with two (2) years’ experience in a supervisory role.
- Experience in complaints or dispute resolution process.
- Experience in debt counselling processes will be an added advantage.
**Duties**:
- Supervision of the operational functions of the Complaints Department.
- Provide leadership and guidance to the team to resolve complaints in line with internal policies and procedures.
- Implementation of the operational plan of the department
- Development and implementation of departmental policies and procedures
- Review complaints files recommended for closure by the team.
- Effectively handle all complex complaints / enquiries referred by NCR’s management.
- Ensure effective implementation of the complaints management systems.
- Risk management, Performance Monitoring and Reporting.
- Monitoring of trends in the credit industry and providing recommendations on interventions to be undertaken by<...