Supervisor - Airport Services (UAE National Only)

Main Objective of Role

To oversee and coordinate the activities of airport services agents and appointed ground handler to ensure consistent delivery of high-quality service to flydubai passengers in respect of check-in, boarding, special services, ramp operations and baggage services.

Key Responsibilities

• Organizes allocation of agents to check-in, Departures/Transfer, Ramp or Arrivals on a rotating basis and provides briefings on a shift-by-shift basis.
• Sets up check-in area and ensures correct allocation of desks, manpower and other resources, monitoring activities of flydubai and Ground Handling Agents (GHA).
• Monitors passenger flow and queue times, providing assistance and adjusting desk allocation as required, including liaison with immigration, Security and DA terminal management.
• Oversees passenger and ramp handling to achieve and maintain the highest customer service standards and ensures proper enforcement ...