Sun Life Bilingual Document Specialist

Support a superior Group Benefits experience as a Bilingual Document Specialist at Sun Life. This hybrid role involves extensive collaboration with English and French-speaking teams to ensure document accuracy and customer satisfaction.
In this position, you will be integral to processing business and revision documents within service standards. You will create client-facing documents and collaborate with stakeholders, addressing inquiries and ensuring clarity in plan designs. Your ability to manage priorities and adapt to changing environments ensures efficient document output that meets customer expectations.
Key Responsibilities:
• Process new business and revision documents accurately
• Address internal inquiries effectively
• Create contracts and member booklets
• Partner with service representatives and customers
• Resolve escalated issues promptly
Requirements:
• Bilingual in French and English
• Detailed understanding of group benefits procedures