SuccessFactors Business Analyst

Key Responsibilities

• Act as the primary contact for SAP SuccessFactors support, handling user queries and resolving issues across various modules, including Employee Central, Recruiting, Learning, and Performance & Goals.
• Perform system monitoring, data validation, and routine health checks.
• Coordinate with SAP and internal IT teams to manage incidents, troubleshoot technical errors, and track resolutions.
• Support HR users with process execution, navigation, and reporting in SuccessFactors.
• Assist with system updates, releases, and regression testing.
• Document issues, resolutions, and process updates to build a knowledge base.
• Ensure data accuracy, compliance, and adherence to HR policies.
• Provide end-user training and guidance on best practices.