Found Description
Subscription Services Manager
Department: Customer Support
Employment Type: Full Time
Location: Barcelona
Description
Infor is seeking a Subscription Services Manager to oversee the management and delivery of subscription-based services to customers. This role will focus on ensuring the efficient and effective delivery of subscription products, managing customer relationships, and optimizing service offerings to meet customer needs and business goals.
A Typical Day in the Life Includes:
- Manage and optimize the end-to-end subscription service delivery process ensuring alignment with customer needs and business objectives.
- Collaborate with sales, customer success, and technical teams to ensure seamless onboarding and ongoing customer support.
- Monitor subscription performance, track key metrics, and manage service-level agreements (SLAs) to ensure customer satisfaction.