Found Description
Job Description
We are looking for professional, high performance individuals with sound leadership and problem‑solving skills to support the customer service team while building a positive, people‑focused environment.
Key Responsibilities
- Identify and communicate barriers to performance/service delivery to the operational leaders
- Contribute in regular meetings with team leaders and agents regarding efficiencies
- Conduct analysis and insights based on consolidated data to enhance process improvements
- Share best practices between teams to support operational efficiencies
- Continuously examine opportunities for improvements and adherence to schedule
- Support the team when needed and maintain product knowledge through call taking
- Take calls as required
Development Journey
- Agile training through quality feedback sessions
- Train employees in systems and p...